Himalayan Rides Client Privacy Policy
This privacy notice applies to all clients booking a tour directly with Himalayan Rides or through one of our travel partners.
At Himalayan Rides, we take your privacy seriously. We are committed to responsibly handling the personal information you share with us—whether through our website, by phone, by email, or in person. The type and amount of information we collect depends on what you choose to share with us, and how you interact with our services.
What Personal Information Does Himalayan Rides Collect?
Himalayan Rides collects only the personal information necessary to manage and process your booking. This may include your name, contact details, dietary or medical information, and other data relevant to your travel experience. We also collect data if you contact us via phone or email, or through one of our trusted travel partners.
When you visit our website, we may also collect certain technical data such as your IP address, browser type, and browsing behavior. This is generally used in aggregate form to improve the functionality of our website and does not personally identify you.
We use cookies (small text files stored on your device) to enhance your browsing experience. Most browsers allow you to accept or reject cookies. If you’re unsure how to manage cookies, please check your browser’s help documentation.
Collecting Information to Improve Your Browsing Experience
We may collect statistical data such as your IP address, operating system, and browser type to gather information about how people use our site. We do not collect or store any personal information in our website analytics. This information can identify customer behaviour such as how long each page is visited and where a customer came from and went to. For this reason we may use cookies to obtain statistical data.
What Personal Information Will Himalayan Rides Use?
We only use your personally identifiable information to respond to your requests, process your booking and to provide you with information about Himalayan Rides services. We may also use it to provide you with more relevant marketing material about Himalayan Rides services, unless you opt out of receiving this information as provided below. We also use personal information for the purposes of providing our services to clients, maintaining client relationships (such as informing our clients and prospective clients of services that may be of interest to them) and for our other related business activities.
Clients travelling with us on our adventures are able to upload and share photos of their tour via a link to a shared Google Album for their trip. Himalayan Rides may use guide and client photos for promotional purposes unless explicitly instructed not to by either party.
Himalayan Rides Newsletters
At the time of enquiring or booking you have the option to subscribe, or not, to our newsletter. There is an option to opt out of this subscription at the bottom of every newsletter. To receive our newsletter we only require your name and email address. This data will be retained on a secure database. If you opt out of the subscription it will be deleted.
What Personal Information Will Himalayan Rides Share?
The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which the information was collected or as required by law. We do not share personal information with third parties except as necessary to carry out our business or your request, and we never sell your personal information. Furthermore, personal data collected by Himalayan Rides may be transferred to our subsidiaries or affiliated companies where it is necessary to carry out our business or to meet the purpose for which you have submitted the information. Such information that is passed on to third parties to ensure the smooth running of your holiday experience includes your full name, phone number, dietary requirements and medical conditions.
By submitting data through Himalayan Rides electronically you are providing explicit consent to trans-border transmission of data collected via our websites.
Himalayan Rides may contact you via email to invite you to review any trip you might take with us in order to collect your feedback and improve our services.
Himalayan Rides may also use such reviews in other promotional material and media for our advertising and promotional purposes.
Website Security
When you visit our website, your browser checks if the site’s ‘digital’ or ‘public key’ certificate is legitimate. If it’s not, your browser warns you. An encrypted website and web browsers work together to encrypt information you exchange with the site. The key used for the encryption is contained in the site’s security certificate. This protects your login information, credit card numbers, addresses, and other secure data.
Payment Service Provider
All payments are processed through a trusted third-party Payment Service Provider. Himalayan Rides does not hold any credit/debit card information or any other financial information provided by you.
Agency and Third-Party Sites
If you provide any information via a third party or agency site, please note they have their own Privacy Policy and Payment Service Provider. We do not accept any liability or responsibility for these sites.
Social Media
When you use social media to connect with us you are covered by their Privacy Policy and we do not accept any liability or responsibility for these other sites/apps.
Your Rights
You have the right to find out what information we hold about you. If we hold any personal data, we can tell you what it is, why we hold it, and with whom it has been or will be shared. You may also request that your data be corrected, deleted, or that its use be restricted. You will not be subject to automated decision-making, and if you have concerns about how we handle your data, we encourage you to get in touch with us.